Pricing and your licence: who to ask

Last updated: October 12, 2026

This article tells you where to get an answer on pricing, licence changes and what is included in your plan, because those answers depend on your agreement and are not published here.

Licence pricing, custom template pricing and volume terms are agreed per firm. The support knowledge base does not list them, so the quickest route is the person who looks after your account.

Before you begin

Know who your account manager is. If you are not sure, support can tell you.
Have your firm name and the number of users you are asking about to hand.

Get a pricing or licence answer

Email your account manager with the question. For a change of licence, say which users and which role they need, and from when.
If you do not know your account manager, email support@advisoryai.com with "licence question" in the subject line and the team will route it the same day.
For what each licence can do before you decide, read Licences and Roles Explained below. It covers the roles and the products each one unlocks, without prices.

Please note: adding a user to your account in Team settings does not change your bill on its own. Licence changes are confirmed by your account manager first.

Next steps

To add or remove a user once the licence is agreed, see Adding/Removing users for your organisation.
To see how much of your allowance the firm is using, see Tracking Usage Across Your Organisation.

Need to check your current users first? Open AdvisoryAI, click the gear icon, then Team.